Welcome to SPAiD

Smart support for a smarter SPUD

The ICT Office of St. Paul University Dumaguete (SPUD) proudly introduces SPAiD, the SPUD AI Help Desk, an intelligent assistant designed to provide quick answers and seamless support escalation. This web-based, AI-powered platform delivers fast, reliable, and user-friendly assistance to students, faculty, staff, and the wider SPUD community. Users can ask questions anonymously and receive instant responses from the knowledge base or escalate complex concerns to the ICT team. SPAiD embodies SPUD’s commitment to smarter, more accessible, and innovation-driven digital services offering 24/7 automated support with human assistance when needed.

Ask a Question

How SPAiD Works

Our intelligent system provides you with the best possible answers using multiple sources

Smart Search

Our system searches through FAQs and documentation to find exact matches and relevant information for your questions.

Easy Escalation

Can't find what you're looking for? Seamlessly escalate your question to our ICT team with all context preserved.

Quick Start

Ask Your Question

Type your question in plain language

Get Instant Answers

Receive responses from our knowledge base

Escalate if Needed

Contact ICT directly for complex issues

Features

Anonymous question submission
Intelligent answer matching
Seamless ICT escalation
File attachment support
Email notifications
Secure and private

Reminder & Disclaimer

Reminder: By using SPAiD, you agree to responsible use of AI. Please do not share personal or sensitive data.

Disclaimer: SPAiD provides AI-generated output and may not always reflect official policy. For official concerns, please file a support ticket.

Ready to Get Started?

Whether you have a quick question or need comprehensive support, SPAiD is here to help you get the answers you need.

Ask Your First Question